• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• Orders placed after 10 AM will be processed the following business day.
• During peak periods, processing times may be slightly extended — we appreciate your understanding.

• Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s).
• Tracking details typically become active within 24 hours of dispatch.

• We do not ship to P.O. Boxes currently.
• We are unable to deliver to multiple addresses per order. Please place separate orders for each destination if needed.

Shipping rates are calculated at checkout based on your selected service and location. Estimated delivery times for each region are as follows:

• New Zealand (Standard) - 7 days from courier collection
• Australia - 10 days from courier collection
• International - 21 days from courier collection

Note: Delivery times are estimates and may vary based on courier performance, customs clearance, and destination.

• Unforeseen circumstances such as weather disruptions, customs delays, or high seasonal demand may occasionally affect delivery times.
• If your order is significantly delayed, please contact our team and we will assist in tracking and resolving the issue.

11:11 Wellness is not liable for any products lost or damaged during shipping. However, we are here to help guide you through any claim process.

If you receive a damaged parcel:

• Retain all original packaging and contents.
• Immediately contact the shipping carrier to file a claim.
• Feel free to notify us as well — we’re happy to support you through the process.

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out:

Email: info@1111wellness.com
Phone: 0508 111188